Technical Support
Our customer service department is readily available to address any product-related service call, replacement part or general operation and maintenance questions that may arise.
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Lightning-fast Technical Support
All our integrated product lines possess a SERIAL NUMBER which is entered into our database. This enables FIREFLEX to record and track service calls, replacement parts, or any system modifications that have been reported on individual units.
This renders complete traceability of all systems and ultimately contributes in improving the quality of our service, and customer satisfaction.
Training & Continuous Knowledge Transfer
We at FIREFLEX SYSTEMS are actively involved in supporting and training the fire protection practitioner at all levels—including industry-related associations such as NFPA, SFPE, AFSA, NFSA and ASPE—with respect to our innovative products.
We recognize that with a rapidly evolving industry that has seen an accelerated pace in new technological advancements, there is a constant effort by architects and engineers to keep updated on new product developments. This also holds true for insurance underwriters, contractors, end-users, property managers, building owners, maintenance personnel and authorities having jurisdiction (AHJ).